Cancun International Airport Carr. a Aeropuerto Cancún, 77500 Cancún, Q.R., Mexico

Flights are not included with the room reservation. The nearest airport to the resort is Cancun International Airport, about a 37min drive to resort. Southwest airlines does not offer one way flights to Cancun. As of 10/11/25 American Airlines has posted there available flights for March 2026.

To book any excursions or experiences, please contact reservationsinfo@thefiveshotels.com or transfers@marholidayscaribe.com ;1-800-728-9062 Here is a link to the experiences/excursions the hotel offers. https://www.thefiveshotels.com/tours.html

-6 bars -15 restaurants -8 pools -kids club -24 hour gym -Basketball court -Game room -Spa

Downtown Playa Del Carmen is 10 min away from the resort with shopping, restaurants, and local attractions.

Assistance for U.S. Citizens in Mexico If you need emergency assistance, including outside business hours, in connection with the serious injury or arrest of a U.S. citizen, the international parental abduction of a U.S. citizen child, or if you are a U.S. citizen in immediate distress, call: * 55 2579 2000 (from Mexico) * 011 52 55 2579 2000 or +1 301 985 8843 (from the United States) Embassy Mexico City: Presa Angostura 225
Col. Irrigación, Miguel Hidalgo 
11500, Ciudad de México, CDMX, México *The entrance to the Consular Section is at the corner of Casa de la Moneda and Presa Falcón 
From Mexico: 55 8526 3111
From U.S.: 011 52 8185 262111 Consulate General district: Merida Calle 60 Avenida Prolongación No. 01,
Departamento VM01-D
Vía Montejo, 97204, Mérida Yucatán From Mexico: 999 689 0660
From U.S.: 011 52 999 689 0660 

We have two options for you for transportation, feel free to look at other companies and book with what works best for you. •OPTION 1: After booking your room you will receive an email from guests@paradiseweddings.com to book transportation through Roberto. Shared ROUNDTRIP airport transportation: $102 per person for guests arriving and departing around the same time. If you do not receive an email reach out to Roberto at the email below. • guests@paradiseweddings.com • 877-737-0177 • Hours: 9AM-5PM CST •OPTION 2: You can book transportation for groups up to 8 for $250 ROUND TRIP per vehicle through the hotel directly. If you would like to use this option send an email with your requests. Transportation with The Fives Resort needs to be arranged at LEAST 72hrs before arrival/departure. • (800) 789-4592 • groupsbookings@thefiveshotels.com

Make sure your passports are valid for at least six months PAST your travel dates. Please ensure your passport does not expire before September 2026.

Remaining balance for rooms are due by January 14th 2026. Pay remaining balances NO LATER than January 16th to avoid penalties or extra charge.

From the time of booking to November 16,2025, deposits are refundable. From November 17,2025 to your Travel Date, room cancelations are non-refundable.

The resort offers a variety of dining options featuring different cuisines. Restaurant hours and availability may vary depending on occupancy and season. Flavours – World Cuisine • International buffet • Typically open for breakfast, lunch, and dinner Arezzo – Italian • Pasta, risotto, pizza, and classic Italian dishes • Dinner service Koh Thai – Thai Cuisine • Wok dishes, curries, Asian specialties • Dinner service La Brasserie – French Bistro (Adults Only) • Steak, seafood, and French-inspired cuisine • Dinner service Sea Olive • Mediterranean-style cuisine • Typically open for lunch and dinner Breeze Burger & Pool/Beach Eateries • Casual daytime dining: burgers, sandwiches, snacks Important Dining Information • Reservations cannot be made prior to arrival. • Dining reservations, if desired, can be arranged once you are at the hotel through the concierge or via the hotel app. • Restaurant availability and hours may vary depending on occupancy and season. • Some premium menu items or specialty experiences may carry an additional charge. • Certain outlets such as specialty coffee or ice cream shops may not be included in the all-inclusive plan.

For guests looking to elevate their beach experience: • Available for an additional daily fee • Reservations are made once you arrive at the resort • Can be arranged through the concierge • Availability is limited

Guests can enjoy: 🏊‍♂️ Multiple swimming pools 🌊 Beach access 💪 Fitness center 🧘‍♀️ Wellness classes 🎾 Tennis court 👨‍👩‍👧‍👦 Kids and teens clubs 🎶 Daily activities and evening entertainment Please note: Events and entertainment schedules change weekly. To see the most up-to-date schedule during your stay, we strongly recommend downloading the official resort app.

The official app is called: The Fives Hotels & Residences App Through the app, you can: • View restaurant hours 🍴 • Check daily activity schedules 📅 • Make dining reservations once on property • Request services 🛎️ • View resort maps 🗺️ Downloading the app before arrival will make everything much easier once you’re at the hotel.